Dear Amelia,
You were angry and totally upset. I can see fireballs in your eyes when you're cursing. The situation continues for hours and hours until you start to forget. And when you suddenly recall, your mood deteriorate again.
Babe, I know. When being treated rudely by customer service, it is awful and unacceptable. It's even worst when you have to pull out cash for their services. Nevertheless, do not punish yourself with someone else's mistake. Control your anger, breathe and just let it be. After all, no one with bad service and attitude can survive in this current competitive age. Not in any industry.
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